Refund policy

Returns
Due to hygiene and safety considerations, we do not accept returns for change of mind.

We only accept returns where a product is:
• Damaged
• Faulty
• Incorrect
• Not as described

To help us resolve your request promptly, a photo of the issue may be requested.  Please inspect your order upon delivery and contact us within 48 hours if an issue arises.

Refunds
Approved returns must be sent back for assessment. Once received and inspected, refunds will be issued to the original payment method if approved. Shipping costs are non-refundable, unless required under Australian Consumer Law.

Important Information
• Return shipping costs are the responsibility of the customer unless the item is faulty, incorrect, or required under Australian Consumer Law
• We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
• Once an order has begun processing, we may not be able to make changes. Please contact us as soon as possible and we'll do our best to assist.
• Individual results may vary. We recommend patch testing prior to use. We are not responsible for adverse reactions where products have been used contrary to guidance

Your Rights
This policy operates in addition to your rights under the Australian Consumer Law. You are entitled to a replacement, refund, or compensation if goods are faulty, not as described, or do not meet acceptable quality standards. Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Contact
hello@nuaskincare.com.au