Refund Policy

Carefully considered. Fairly resolved.

At NUA, we take great care in preparing and packing every order. If there's an issue with your purchase, we're here to help.

Change of Mind

We're unable to accept returns or offer refunds for change-of-mind purchases. This is due to the nature of skincare products and our commitment to hygiene and safety for all customers.

Faulty, Damaged or Incorrect Products

We accept returns where a product arrives damaged, faulty, incorrect, or not as described.

Please inspect your order upon delivery. If you believe there's an issue, contact us as soon as possible at hello@nuaskincare.com.au with your order number and, where possible, photographs of the issue. This helps us assess and resolve your claim promptly.

Refunds

Where a return is required, we'll arrange for the item to be sent back for assessment. Once received and inspected, we'll provide a repair, replacement, or refund as required under the Australian Consumer Law.

Refunds, where applicable, will be issued to the original payment method.

Return Shipping

If a product is confirmed to be faulty, damaged, incorrect, or not as described, NUA will cover the reasonable cost of return shipping where a return is required.

We recommend using a tracked shipping service when returning an approved item, as we cannot accept responsibility for returns lost in transit.

Order Changes

Once an order has begun processing, we may not be able to make changes. Please contact us as soon as possible and we'll do our best to assist.

Product Use

Individual results may vary. We recommend patch testing before use. We are not responsible for adverse reactions where products have been used contrary to the directions provided.

Your Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement, refund, or other remedy where required by law. Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Questions?

If you have any questions about your order or this policy, please contact us at hello@nuaskincare.com.au or through our Contact page — we're always happy to help.